What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I was very impressed with the audiologist and her receptionist. The audiologist was friendly and very informative. She gave me a thorough hearing test to determine the extent of my hearing loss and explained her findings in language which I understood. My hearing aids will be here in a week...

Jackie Colgan, on Google

It was a good experience. We were well informed and things were explained to us clearly. We were treated with respect and care. We thank Ms. Wengenroth for taking care of us in a very pleasant way!!

Kay Smith, on Google

I definitely want to give a great shout out to D’Anne Wengenroth! I’m a care giver for my disabled sister who is a patient at New Sound for many years now. D’Anne went above and beyond for my sister, getting her the best hearing aids on the market. She had...

Debra Diver, on Google

This folks are wonderful. Very detailed is their testing to ensure you are getting what you need. They referred me to an ENT since my situation could not be resolved with a hearing device. Great folks. Highly recommend.

Linda winkler, on Google

If you need hearing aids this is the place to go and Deann W is the greatest at what she does. They give world class service and amaze me every time I go in. If I go in and tell her any kind of problem with how sounds are, she...

chris meyer, on Google

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