What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

online making appt. it better

Linda Smith, on Google

Great team for getting the best hearing aids to fit my needs. D'Anne really took excellent care of getting the hearing devices fixed exactly for my hearing loss. Plus extra care in getting the devices custom fit for my ears. THANKS a million for all your hard work! Lisa is...

CANDACE MITCHELL, on Google

NewSound Hearing is the name of a business in Pleasanton. The primary goal is to help people gain a new sound, perhaps hearing they had as a youth was slowly lost over many years. However, the real organization is inside the building. Their names are D'Anne and Lisa. Together they...

Victoria Sanger, on Google

Both Lisa and DeAnn are extremely thorough and professional at what they do as well as being truly friendly with my wife and I whenever we visit. It is always a pleasure to go in for my scheduled appointments. Keep up the good work.

Les Frazier, on Google

I love the staff (Lisa and D'Anne) at New Sound Hearing in Pleasanton. They are always, courteous, kind and helpful. Any questions I have are always answered and I never feel like my appointments are rushed. The office has a nice homey atmosphere to it compared to the more clinical...

Marion, on Google

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