What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I love the people from New Sound in PLEASANTON, TX. They have always been so helpful!!

Teacher Mary Ann, on Google

I have taken my mother to New sound for years now. The secretaries have always been polite,helpful,and caring in scheduling and calling to confirm your upcoming appointments. As assisting in any way they are able too. The specialist is kind,caring,informative,helpful,and always resolves your hearing problem,and looks for your best options...

Sinthia Salinas, on Google

The staff was great! Very professional, helpful, informative and caring. I would recommend 100%!!

stacey dojahn, on Google

I really appreciate the honesty the staff gave me. I went to another ear hearing place and it was high pressure sales. Here at NewSound it turns out that I need to go see a ENT doctor prior to getting hearing aids. They care more about the patient than simply...

Mario Elizondo, on Google

My experience with New Sound Hearing was a wonderful experience. It began immediately upon entering the office with a friendly greeting and completion of the necessary forms. With only a short wait I was soon called to the first steps of my hearing examination. The office crew were friendly, professionals,...

Robert Hancock, on Google

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